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RG Medical Supplies - NSW Blog

Statement Format & frequency

I know that there has been a lot of frustration with current format of the statements that includes all activity for the month and that this has made it difficult for some customers. We have been advised by our software provider that the new outstanding invoice statement format should be released tomorrow, this should clear up the confusion and allow for easier reconciling and payment of accounts. I am sorry that this fix has taken so long, it appears that this feature was not high on the list of the vendor and there was literally nothing we could do about it but to wait. If there are any other issues that you are having or features that you would like to see on the shop please let us know by commenting on this thread.... continue reading

Priority Service update

Due to a large increase in support calls mostly by new clients and non R.G. Medical Supplies - NSW customers we have had to formalise our support structure. We have also partnered with one of our sister business's BestMed for a priority support service to handle out of hours support and training. For priority support call 0488 159 195 and or see this page for more information regarding rates and services. SUPPORT PAGE Priority service is not a guaranteed service however it is normally available 24/7, block out periods may apply for instance Christmas Day and is at the discretion of BestMed support and staff availability.... continue reading

West Gosford Lines cut by Optus contractor (allegedly)

In another example of dial before you dig being one of the best services available to people digging holes or drilling trenches a local contractor for Optus allegedly drilled into the man hole at the intersection of Manns Rd and Central Coast Hwy @ 4:15pm Yesterday (Thursday 24/11/2011) resulting in the majority of West Gosford industrial area being without any communications. The hard lines have been cut Fibre Optic, Copper and even the Mobile tower has been affected. At present we have had our telephones transferred to mobile phones so that we can answer calls, internet has been partially restored to allow us to process orders and shipments. We do appologise for any inconvenience to anybody that has tried to call and not been able to get through on the phones we are doing everything within our power to answer all the calls we can and hope that service is restored properly by Monday. Faxes are being received by our Vict... continue reading

Small outage 21/03/2011

This morning we suffered a full site outage due to technical difficulties at our datacentre. See below: ... continue reading

Vaccine dates

Vivaxim ETA extended to June 2011... continue reading

Welch Allyn launches CP50 ECG

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We are almost there

We have been talking online for almost 2 years and we have found the perfect partners for us to move into the web sales arena. Ryan at neto has done a fantastic job in creating a framework that will allow you to check our stock and prices at any time 24/7 and to to also look at your history and invoices without having to wait for customer service. Online for the medical industry has many challenges that neto has helped us to overcome, the number one priority is to make the site easy for you to navigate and for the order process to be smooth and simple, but we also need to make sure the sites secure. Secure not only from a threat of online mischief for which we have the latest in SSL technology protecting our data, but also to keep unauthorised clients from accessing restricted goods like scheduled lines. You may notice that the site shows a range of products as restricted contact customer service, this message will disappear once your status is... continue reading